What is involved?
- Identifying challenging situations
- dealing with customers face to face/telephone
- looking at triggers to stressful events
- relaxation and breathing techniques
- using the STOPP method
Who is this aimed at?
This training is aimed at different groups. It is useful for those in a management or leadership role or can be of benefit in customer facing teams.Training is interactive and delivered in a friendly relaxed atmosphere.
If you are interested in this training then please contact us at firstname.lastname@example.org