I Need Help Now

What Happens Next?

What happens next?

You will be offered an appointment for a telephone assessment usually within 5 days of you or your GP contacting us. In some circumstances a face to face assessment may be more beneficial to you. We can see you in your GP practice or at a central location in Stockton, Middlesbrough, Hartlepool or Redcar.  

The assessment usually takes around 20-30 minutes and we will ask you questions about you and your support networks, the difficulties that you are experiencing and what your expectations are from therapy.  This is to help us determine which support is best for you. We take your confidentiality very seriously and this will be discussed with you in more detail at assessment. Following your assessment you will be placed on a waiting list for therapy to commence.

In some cases, more information is required before we can truly assess whether we are the right fit for you. In these instances, you may be invited to attend a following assessment with a qualified member of the team to discuss a little further how we can best meet your needs.

If our service does not feel like the right fit for you we can help to signpost you to other services which may fit your needs more appropriately (such as; CGL, Housing, Financial Support, Employment, Social Prescribing and Secondary Services)

How long will I wait?

We aim to provide you with a date to start your therapy within 28 days and will try to accommodate your needs around best times and venues. Depending upon when and where you can attend for your appointments will affect how long you will have to wait.

Following the initial assessment we would arrange a follow up call to offer any additional support (including self help material), confirm your goals and get an update on how you are feeling.

Once an appointment is available you will be informed of the date, time and place of your appointment.  It is vital that you let us know if you cannot make this appointment.  You will be allocated a therapist who will work with you throughout the course of your therapy.

Please click on the following link for up to date information about our waiting times for assessment and treatment http://wecantalk.org/

How long does therapy last for?

Therapy is tailored to suit your needs however in our experience usually lasts between 6-8 sessions. However, some people feel that they have overcome their difficulties in 3 or 4 sessions and some may need longer term support.  We will review your therapy at each session using a simple tool so that we can be sure that therapy is working for you.

Self Help Resources

Take a look at some of the websites and apps that can support you.

Start your Journey


Privacy Policy

We regard your privacy as important and any personal information you give to us will be used in accordance with the Data Protection Act and the General Data Protection Regulations.

We do not store personal information about individuals who visit this site except where they provide contact information via our contact us page and contact forms available on various pages throughout the website.

Any information you provide will only be used for the reasons specified and it will not be shared with any third party without your consent, unless required by law.

Your contact details are kept securely and are only accessed by authorised members of staff as part of the provision of school services. If you do not wish us to keep this contact information please tell us.

This website uses Google Analytics which provides statistical data about the usage of the site. This information is not used to identify individuals, but is collected to provide us with an understanding of the areas of interest on our site and how our site is being used.

If you are connected to the internet you will have an IP Address. This may take the form of a figure, such as 333.333.22.1. The address will be automatically collected and logged as part of the connection of your computer to our web server and may be used to determine the total number of visits to each part of the site. This data is not collected and used for other purposes.

This website contains links to other websites. The School is not responsible for the privacy practices of other sites or organisations and recommends you consult the privacy information on those sites.

This policy will be reviewed and updated versions will be posted on the website.

If you have any questions about the use of your personal information, the Information Commissioner is the independent regulator for both Data Protection and Freedom of Information.

Our full GDPR and Data Processing policy for customers can be found by following this link: Link to GDPR Policy